Terms & Conditions

ABOUT THESE TERMS

Reem Abdulghani (“Reem Abdulghani”, “we” “us”) website (“site” or “website”) is made available to the user (“you” or “client” or “user”) in accordance with the Terms & Conditions detailed below. By accessing our website and/or by purchasing any of the products on the Website (the “Goods”, “Products” or “Items”) for purchase you are willingly and irrevocably accepting these Terms & Conditions. Please read the Terms & Conditions carefully before using our website or placing any orders. Reem Abdulghani reserves the right to modify, add, or remove portions of these Terms & Conditions at any time. Changes will be effective when posted on the site with no other notice provided.

PAYMENT AND PRICE

A Down Payment of 40% must be made to validate the order. The down payment can be made securely online by cards specified on our site [Visa and MasterCard]. Once the order is dispatched, the Remaining Amount will be automatically deducted from the user’s bank account. By placing an order through our website you confirm that the payment details provided are valid and correct. If any of the payments (Down Payment and/or Remaining Payment) is rejected by the bank for any reason whatsoever, the order shall be automatically cancelled and, if applicable, the Down Payment shall be refunded. In all cases, delivery will not occur until we are certain that the complete payment has been made.

Prices on the site are displayed by default in US dollars, except in cases of obvious technical error. Prices are inclusive of V.A.T., but exclusive of all others costs such as duties and custom taxes. Prices in other currencies are displayed according to an exchange rate defined by us. We cannot be deemed responsible for any variation in price due to exchange rates. Payment shall always be made in US dollars (USD). Every payment performed through a bank account in any currency other than the US dollar shall be debited according to the applicable bank rate in the market.

All published prices are subject to change at any time without prior notice. However, changes will not affect orders to which confirmation have already been sent.

PLACING AN ORDER & AVAILABILITY

You represent and warrant that you are legally capable of entering into binding agreements and that you are at least 18 years-old. In the event you are less than 18 years-old, you shall be assisted during your purchases on the Website by your parent or guardian who shall read the present Terms and Conditions.

You represent and warrant that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that such information relate to you and not to any third party.

All items available online are made to order and do not have stock. Reem Abdulghani reserves the right to refuse or cancel your order at any time for reasons including but not limited to: (i) multiple quantities of a Product being requested to any one customer or postal address, (ii) if fraud is suspected, and/or (iii) our inability to obtain the authorization of payment.

When an order is made online, an Order Confirmation email will be issued signifying that the order has been accepted.

Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

SHIPMENT

Goods are usually delivered within fourteen (14) to thirty (30) business days from the order confirmation date for all regular deliveries depending on the ordered Item. You may track your order by using the link provided in the confirmation email. Please note that we give you only an estimated delivery date for the Goods with no guarantee from our side, therefore we cannot be deemed responsible in any case of late delivery.

We ship via Aramex courier globally. Shipping costs will be calculated at checkout according to the courier fares. All duties and taxes shall be born solely by the client.

RETURNS & DAMAGES

In case, you receive a defective Item, you shall inform us at info@reemabdulghani.co no later than 7 days from the date of receipt. Reem Abdulghani has the right to process as it deems appropriate any Item returned. If your return claim is accepted, you are requested to return the said Item(s) within fourteen (14) days to an address that will be shared with you via email. Items must be returned in their original condition, unused, unworn, undamaged, and complete with all original Reem Abdulghani packaging including boxes, price tags, and labels. We will first proceed by fixing the defective Item and return it to you in perfect condition. In case, such Item cannot be fixed by us we will then refund you the entire purchase price.

We will not have any responsibility for damage incurred to the Goods during delivery or after by the client’s accidental damage, for any wear and tear or failure to adhere to any written recommendation provided in relation to the Goods.

Should you fail to honor your obligation of returning the said Item within fourteen (14) days, or should we receive the Item in a condition that does not meet the description above or the description made thereof in your claim, we reserve the right to refuse to fix the Item or the reimbursement of the full price paid and charge the client with delivery and return fees associated with this Product.

In the event a refund is approved, you will receive the due amount within 30 days after approval by email and using the same method by which the Client paid for them. Please note you will not be refunded for any duties and taxes paid by you. Please note that we reserve the right to charge a restocking fee and any other reasonable costs we incur in connection with the return of the Goods.

COPYRIGHT & TRADEMARK

All content posted on our website, including but not limited to text, graphics, images, logos, videos, icons, audio clips, is the sole property of Reem Abdulghani and is protected by copyright, trademarks, patents or other intellectual property rights and laws. You are not permitted to use any of these trademarks or logos without our prior written consent. You are not permitted to modify, copy, distribute, reproduce, or sell any content for commercial or any public purposes.

The Goods include designs and/or work of art, created and prepared by Reem Abdulghani and you have no right in any circumstances to make any copies or adaptations of any of these designs and work of art.

Other product and company names mentioned on the Site may be trademarks of their respective owners.

PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

When you visit our site, Reem Abdulghani and our third party providers automatically collect certain information about your device, including but not limited to information about your web browser, the URL you came from, IP address, the country and telephone area code where your computer is located, and the pages of the website that were viewed during your visit.

Some non-personal information are collected through cookies and other technologies. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you can alter the settings of your browser to prevent automatic acceptance. If you want to disable cookies, please note that certain features of the site may not be available.

We also collect information from you when you place an order or subscribe to a newsletter. You may be asked to enter your name, e-mail address, shipping and billing addresses, phone number, or credit card information. If you complete and submit your newsletter registration, you have opted in to receiving email communication from us.

HOW DO WE USE YOUR PERSONAL INFORMATION

Information we collected may be used in any one of the following ways:

  • To fulfill an order and process transactions;
  • To communicate with you updates pertaining to your order;
  • To screen for potential risk or fraud;
  • To improve and optimize our site and services to you;
  • To notify you of sales and discounts that may be of interest to you;
  • To provide you with targeted advertisements or marketing communications we believe may be of interest to you;
  • Understand and save your preferences for future visits;
  • To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Every time we contact you via email, you will have an opportunity to unsubscribe from our mailing list if you would like to stop receiving future emails.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who assist us in operating the website (as described above), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we use WordPress to power our online store. You can read more about how WordPress uses your Personal Information here: https://wordpress.org/about/privacy/.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

We may also share your personal information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of personal information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.

Your information will not be sold, exchanged, transferred, rented or given to with other people or non-affiliated companies for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased Product.

Please be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled to do so.

 

PROTECTING YOUR INFORMATION

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter personal information.

Reem Abdulghani guarantees the total confidentiality of your bank details, secured by SSL protocol, which automatically controls the validity of your access rights when you pay by credit card and encrypts all data exchanges. We never access or store any information concerning your credit card.

We may update this privacy policy at any time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

LIABILITY

WEBSITE MISUSE

You may not use the Website in any way that causes or is likely to cause the Website or its access to be interrupted, damaged or impaired in any way.

You may not reproduce, duplicate, copy, sell, resell or exploit, for any commercial purpose without our express written consent, any portions of the Website.

You may not intentionally introduce viruses, Trojans, worms, logic bombs or other technologically harmful materials into the Website. Moreover, you shall not try to gain unauthorized access on the Website, the server or any computer the Website is linked to. Any of these actions are deemed to constitute criminal offences which shall give us the right to take the necessary measures and waive the confidentiality as to your identity and information.

WAIVER

A waiver by us of any default shall not constitute a waiver of any subsequent defaults.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no event will Reem Abdulghani be liable for any direct, indirect, punitive, special, incidental, exemplary or consequential damages, losses or expenses arising out of or in connection with the Website, including, but not limited to, damages arising out of and/or related to the use or inability to use the Website, any information received from or through the Website, removal of content from the Website (including profile information), conduct of any third party on the Site, failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or system failure.

These limitations shall apply even if Reem Abdulghani has previously been advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence).

Under no circumstances shall Reem Abdulghani’s aggregate liability to you, in any form of action whatsoever in connection with this Agreement or the use of the Website, exceed the amount of the Goods purchased by you.

You acknowledge and agree that the warranty disclaimers and limitations of liability provided in these Terms are material, fair and reasonable, and that they have been taken into account in the decision by each party to enter into this Agreement.

RISK AND OWNERSHIP

The risk of loss or damage of the Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the agreed collection date if you have not collected the Goods by then).

Ownership of all the Goods remains ours until full payment of all the amounts due to us, including delivery/shipment charges.

You will be responsible for the safe custody and insurance of all the Goods in your possession.

You have no right to re-sell any Goods.

WARRANTIES AND LIABILITY

We warrant to you that the Goods purchased on the Website will meet the description as shown on the Website. However we do not warrant that Goods related to clothing will fit you.

We will not have any responsibility for any damage which occurs to the Goods after delivery.

NOTICES

If you wish to give us any notice relating to a matter covered by these Terms, whether you have or not communicated the same by phone, you must confirm that notice in writing.  In the case of email notices, these are to be sent to info@reemabdulghani.co and they are deemed to have been received only when you get a proper acknowledgement of receipt by return email from our side. 

CUSTOMER DEFAULT

If you:

  • give us any incorrect personal information;
  • fail to make any payment when due;
  • cancel any payment;
  • become insolvent; or
  • commit any breach of these Terms;

Then we will have the right to cancel the Contract and recover possession of any Goods which have been supplied and for which payment has not been received in full.

FORCE MAJEURE

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of God, riots, terrorism, war, strikes, and restrictions of any government or difficulty in obtaining materials and/or labour issues. In any of these circumstances we reserve the right to delay, cancel or, at our discretion, suspend the Contract. 

SEVERANCE

If any of these Terms is deemed invalid, void, or for any reason unenforceable, that Term will be deemed severable and will not affect the validity and enforceability of any remaining Terms.

ENTIRE AGREEMENT

These Terms govern our relationship with you and by accepting them you confirm that no other arrangement, conditions or representation applies.

ASSIGNMENT

We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.

However, you will not be able to assign any of your rights or obligations resulting from the Contract without first getting our prior written consent.

GOVERNING LAW AND JURISDICTION

APPLICABLE LAWS

These Terms and Conditions, and any dispute between you and Reem Abdulghani, shall be governed by the laws of Lebanon without regard to principles of conflicts of law.

DISPUTES

Any dispute that arises in connection with the interpretation, application and implementation of these Terms and/or the Contract shall be exclusively governed by Chapter fourteen of the Lebanese Consumer Protection Law number 659 dated February 4, 2005. Based on the foregoing, any claim which amount is less than three million Lebanese Pounds (LBP) (actually USD 2000) or their equivalent in any other currency, shall be settled though a mediation procedure. As regards the claims which amount is more than three million Lebanese Pounds (LBP) or their equivalent in any other currency or whenever the mediation does not reach a total agreement between the parties in dispute even though the value of the dispute is less than the above said amount, such dispute shall then be submitted to the Dispute Settlement Committee as mentioned in articles 97 to 103 of the Consumer Protection Law.

Pursuant to the provisions of article 103 of the Consumer Protection Law, should a convicted person refuse to execute the final judgment pronounced against him within a period of ten days following notification of the ,judgment, he/she/it shall incur, by law, a mandatory fine amounting to 3% for each unsettled amount.